Employee Motivation (09101S)-
This course addresses employee motivation and what factors increase employee performance levels, as well as techniques for performing employee reviews more successfully.

Course Lessons and Objectives:

Lesson 1

• Understand your role as a performance coach.
• Recognize effective coaching and training techniques.
• Identify each employee’s adult learning styles.
• Assemble effective training curriculum.

Lesson 2

• Provide performance evaluations that are objective, fair, and beneficial to employees.
• Help employees set goals and develop a plan to achieve those goals.
• Conduct performance appraisal meetings that provide employees with valuable feedback and concrete suggestions for continuous improvement.

Lesson 3

• Understand motivation and recognition techniques.
• Discuss various motivation theories and how to apply these within your center.
• Consider numerous ways to recognize/reward employees.

Increasing Performance and Efficiency (09102S)-
This course gives students the tools to effectively communicate with their staff and to better manage their time.

Course Lessons and Objectives:

Lesson 1

• Discuss the communication process and its components.
• Recognize listening as an essential part of the communication process.
• Write emails effectively.
• Complete an Action Plan.

Lesson 2

• Introduce 10 principles of effective time management into your workplace.
• Understand and manage realities for today’s supervisors.
• Conduct effective meetings.
• Comprehend the elements of a time management action plan.

Legal Operations (10103S)-
This course give students the tools to resolve employee conflict at the center and handle employee discipline in a professional and legal manner.

Course Lessons and Objectives:

Lesson 1

• Identify conflict that may become disruptive to your operation.
• Consider the need for mediation to resolve conflict.
• Increase your use of listening and proper communication as conflict resolution tools.
• Recognize the most common types of challenging employees, and the strategies essential to modifying their behaviors.

Lesson 2

• Manage performance improvement through the use of coaching techniques.
• Understand the importance of documenting incidents and actions.
• Effectively document employee performance.
• Avoid common supervisor missteps when disciplining employees.
• Appreciate how these skills tie into your center’s overall goals.

Managing Conflict & Employee Discipline (10104S)-
This course give students the tools to resolve employee conflict at the center and handle employee discipline in a professional and legal manner.

Course Lessons and Objectives:

Lesson 1

• Identify conflict that may become disruptive to your operation.
• Consider the need for mediation to resolve conflict.
• Increase your use of listening and proper communication as conflict resolution tools.
• Recognize the most common types of challenging employees, and the strategies essential to modifying their behaviors.

Lesson 2

• Manage performance improvement through the use of coaching techniques.
• Understand the importance of documenting incidents and actions.
• Effectively document employee performance.
• Avoid common supervisor missteps when disciplining employees.
• Appreciate how these skills tie into your center’s overall goals.

Effective Delegation (10105S)-
In this course, students will learn the basics of effective delegation and, hopefully, recognize the potential benefits.

Course Lessons and Objectives:

Lesson 1

• Understand the principles and benefits of effective delegation.
• Realize the drawbacks of not delegating.
• Analyze the factors behind why delegation succeeds or fails.
• Recognize the four employee types, and how they relate to delegation.

Lesson 2

• Understand the four rules of delegation.
• Incorporate the 10 principles of effective time management.
• Implement the basics steps to effective delegation.
• Create goals and a success plan for each delegated task.
• Manage the delegation process, including constructive feedback to employees.