• Maintenance Department Management (10101M)
  • Center Maintenance Guidelines (11201M)
  • Performance Standards and Accountability (11202M)
  • Tracking, Monitoring and Budgeting (11203M)

Maintenance Department Management (10101M)-
This Maintenance Course is an introduction to maintenance in your center which covers the mechanic’s and management’s/owner’s role, staffing and handling inventory.

Course Lessons and Objectives:

Lesson 1

  • Appreciate the mechanic’s role in your center.
  • Understand the struggle to find highly experienced mechanics.
  • Determine staffing needs based on your center’s size and volume.

Lesson 2

  • Identify the characteristics of top-down management.
  • Evaluate the current state of your maintenance program.
  • Understand the reasons why developing a plan will raise the bar.
  • Ensure that maintenance staff has access to resources to help with on–the-job training.

Lesson 3

  • Determine inventory needs for your center.
  • Manage your inventory system effectively.
  • Use inspection reports to drive inventory purchases.

Center Maintenance Guidelines (11201M)-
Learn how maintenance and customer service are strongly linked, the range of maintenance jobs in a center, troubleshooting, and best maintenance practices.

Course Lessons and Objectives:

Lesson 1: Equipment Introduction & Safety Protocols

  • Recognize the various systems and equipment related to a bowling center.
  • Establish and ensure compliance with safety protocols for your center.
  • Locate more information for developing and updating safety protocols.

Lesson 2: Best Maintenance Practices

  • Identify best practices for maintaining the interior and exterior of your center.
  • Evaluate maintenance practices for the interior and exterior of your center.
  • Develop a systematic method for troubleshooting.
  • Ensure that maintenance staff has access to resources to help in on–the-job training.

Lesson 3: Maintenance Planning through Logs, Diaries, Sheets

  • Develop a budget based on the center’s machines.
  • Set performance standards and enforce accountability.
  • Develop a systematic method for troubleshooting.
  • Appreciate the benefit of keeping maintenance charts.
  • Create a duty log and a maintenance diary.
  • Gauge performance of machines by tracking stops and patterns.
  • Keep your maintenance department in top-notch order.

Performance Standards and Accountability (11202M)-
This course shows the role of accountability in maintenance program excellence, how to hold the department accountable, manage goal setting and performance reviews.

Course Lessons and Objectives:

Lesson 1: Maintenance & Customer Service
  • Appreciate the significance of customers spending their disposable income in your center.
  • Recognize the role of the maintenance department in customer service.
  • Visualize the bowling experience through a customer’s eyes.

Lesson 2: Accountability

  • Recognize how accountability fits in with the new maintenance plan you develop.
  • Implement baseline standards and benchmarks to track progress.
  • Evaluate maintenance goals using the SMART goal method.
  • Ensure that top notch performance is achieved through consistent planning.
  • Develop a means of organizing the details that make up your plan using accountability tools.
  • Gauge adequate staffing and inventory levels.

Lesson 3: Accountability Guidelines & Performance Reviews

  • Establish guidelines for holding maintenance staff accountable.
  • Determine what maintenance staff is responsible for tracking/doing.
  • Define what everyone is responsible for tracking.
  • Handle performance reviews that evaluate individual performance, training effectiveness and establish new goals for the upcoming weeks and months.


Tracking, Monitoring and Budgeting(11203M)-
This course is an overview of financial aspects of the maintenance department, including setting up a tracking system to evaluate maintenance program and mechanic, record keeping and developing a budget.

Course Lessons and Objectives:

Lesson 1: Setting up a Tracking System & Recordkeeping

  •  Identify the benefits of tracking and monitoring various aspects of maintenance.
  • List the types of information that are valuable to track.
  • Analyze relevance of call/stops and how they relate to machine performance and budgeting.

Lesson 2: Financial Aspects

  • Identify the positive impacts of a comprehensive maintenance program on budget.
  • Learn the types of reports that are useful to generate to determine what machines need.
  • Recognize the relationship between lineage, frames per stop and budgeting.
  • Solve frames per stop problems by eliminating persistent calls.
  • Evaluate patterns uncovered through reports and what to do with them.