COVID-19: Social Distancing & Personal Hygiene
It's important to know about COVID-19, social distancing and personal hygiene to not only protect yourself but also to do your part in preventing the spread. There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). Information contained in this course is based on the CDC and World Health Organization.
Approximate time: 30 mins.
Covid-19: Prevention
Learn the basics about the coronavirus, its background, and how to best deal with the threat it poses to you, your family and community.
Approximate time: 30 mins.
Anti-Harassment
Learn how to provide a harassment-free environment for team members, as well as guests.
Approximate time: 30 mins.
Bowling Center Safety - 1
Learn about the following in this course: Slips, Trips & Falls, Safeguarding, Lifting and incident investigation.
Approximate time: 30 mins.
Bowling Center Safety – 2
Learn about the following in this course: Lockout/Tagout, Electrical Safety, Storage Safety and Potential Emergencies.
Approximate time: 30 mins.
Bowling Center Safety – 3
Learn about the following in this course: Food, Fire and Chemical Safety.
Approximate time: 30 mins.
Active Shooter Preparedness
Learn how to deal with an active shooter situation based on materials from the US Department of Homeland Security and FEMA. Preparedness and Awareness are keys to helping protect our team members, our guests and ourselves.
Approximate time: 30 mins.
Robbery Preparedness
Learn what to do and how to handle a robbery in the center. While we might not think about being robbed, it is better to be prepared and understand what to do before, during and after a robbery.
Approximate time: 30 mins.
Incident Response & Reporting
Learn some basics of what to do when an incident happens at your facility. The proper responding and reporting aids the prevention of future incidents and also provides a safe and fun environment for our guest and team members.
Approximate time: 30 mins.
Social Media Awareness
Train employees to understand what social media is and how to make the right choices when using it.
Approximate time: 30 mins.
CPR Basics for Everyone – Adult & Child
Identifying what to do in an emergency, can be the difference between life and death.*
Approximate time: 30 mins.
Infant CPR Basics
Learn emergency techniques on what to do with an infant in an emergency, which can be the difference between life and death.*
Approximate time: 30 mins.
Alcohol Awareness (for Team Members) **
Whether you serve alcohol or not, every team member has a role to play in ensuring your guests consume alcohol in a legal, safe, and socially responsible manner.
Approximate time: 30 mins.
Customer Service - Service Standards Introduction
You are new to the team and the boss says it is important to take great care of the guests and create a great guest experience! Sounds great, but what does that really mean, and more importantly how do you even do that? This course will start to answer those questions for you and set you up for success in your new position!
Approximate time: 30 mins.
Telephone Etiquette
Train employees to understand the seven steps to perfect telephone etiquette.
Approximate time: 25 mins.
Navigating and Reducing Customer Complaints
Train team members to utilize methods and approaches in handling customer complaints.
Approximate time: 25 mins.
Customer Service – Service Standards START *
START is a trainable, easy to execute set of service standards that are ready for your team to embrace. Providing a great guest experience starts with defining what your service standards are, and the START program provides you an option to utilize.
Approximate time: 25 mins.
Customer Service – Service Standards Zingerman’s *
What started out as a corner deli with great food, Zingerman’s name has become synonymous with providing an incredible guest experience. Learn Zingerman’s service standards that include 3 steps to great service and 5 steps to effectively handling guest complaints.
Approximate time: 25 mins.
Increasing Guest Frequency - Bowling / Team Members
Regardless if your business model is traditional with a high percentage of league bowling or a Bowling Entertainment Center with predominantly casual bowling, getting guests to come back more often WILL increase revenue. This course teaches you the service standards that every team member needs in order to be able to “ASK” your guests to bowl more often. More guests bowling more often provides a healthy and productive work environment for all.
Approximate time: 25 mins.
Food & Beverage Sales and Service
Identify best practices within food and beverage to provide exceptional customer service – no matter if your center has a snack bar or a full-service restaurant.
Approximate time: 30 mins.
Food Safety & Sanitation (for Team Members)
Food safety and sanitation is a critical part of the guest experience and necessary to keep guests from becoming ill or worse, by consuming contaminated food. This course will review the causes of food-borne illness and provide general and basic information and measures used in reducing the risk of food-borne illness in your food service operation. The contents are supplemental to and are not a replacement for in house training by a qualified supervisor or recognized food safety courses which may be required by your local health department.
Approximate time: 20 mins.
Alcohol Awareness (for Team Members) **
Whether you serve alcohol or not, every team member has a role to play in ensuring your guests consume alcohol in a legal, safe, and socially responsible manner.
Approximate time: 30 mins.
Serving Alcohol Responsibly **
The primary responsibility as a server of alcohol is to ensure your guests consume alcohol in a legal, safe, and socially responsible manner. After completing this course you will understand how alcohol progressively affects your guests, be able to identify signals of various stages of intoxication, learn strategies for preventing over-serving as well as how to deal with a guest that has become intoxicated.
Approximate time: 30 mins.
Portion Control (for Team Members)
START is a trainable, easy to execute set of service standards that are ready for your team to embrace. Providing a great guest experience starts with defining what your service standards are, and the START program provides you an option to utilize.
Approximate time: 25 mins.
Roles & Responsibilities – Understanding Bowling Maintenance Management Part 1
Maintenance Department success begins with leadership setting the goals and direction for the entire center, then with clear-cut agreed upon goals and expectations the maintenance team can focus on their most impactful departmental functions every day. Focusing on communication as a two-way street for Leadership and the Maintenance team, this course clearly defines the roles and responsibilities of each group so communication remains focused and moving the facility in a positive direction.
Approximate time: 30 mins.
Developing and Planning – Understanding Bowling Maintenance Management Part 2
When you have no plan or a plan that is not working for your bowling maintenance getting started is the most difficult step. This course helps leadership in partnership with the maintenance staff ask the right questions and understand what are the most important pieces to put together a plan that establishes a continual improvement strategy for bowling maintenance in the facility.
Approximate time: 30 mins.
Developing a Bowling Maintenance Budget
A strong maintenance program requires a budget to carry out the program’s goals. The budget should allow for labor hours, supplies, parts and hardware inventory. This course establishes industry accepted formulas to help establish a maintenance department budget.
Approximate time: 30 mins.
Bowling Maintenance Inventory Management
Without an adequate level of inventory on hand, you could be faced with potential downtime. A look at ways to analyze inventory needs and develop par levels that will help keep everything running—and earning—like clockwork.
Approximate time: 30 mins.
Bowling Maintenance Best Practices
A strong maintenance program can be developed and enhanced by borrowing best practices from high performing centers. This course is an introduction to applying systems for bowling maintenance in your center. Moving your center forward from wherever it is today. Moving from a reactive scenario towards a pro-active efficient department starts with the maintenance team taking responsibility for the planning to gain leadership involvement.
Approximate time: 30 mins.
Bowling Maintenance Service Standards
More than just keeping costs down, the machines running efficiently, the facility safe for everyone who enters, a well-run maintenance department, with machines that are operational, is a gift to the guests who patronize your center, and to the company’s bottom line. Therefore, having a comprehensive maintenance plan that is set up to cover the calendar year is a large part of providing excellent guest service—setting you apart from many businesses that fail to deliver on providing a quality experience. In this course we look at the role of maintenance in guest service.
Approximate time: 30 mins.
Establishing Bowling Maintenance Metrics
Never track data for the sake of tracking. Learn and understand the fundamental metrics and apply this knowledge in an actionable way. Start first with an end purpose in mind for how you will use each piece of data to improve maintenance operations, establishing a clear idea of how information and data will help you improve your center’s maintenance operation.
Approximate time: 30 mins.
Implementing and Tracking Bowling Maintenance Metrics
Developing a strong maintenance program in your center involves keeping track of what processes have been established, implemented, and carried out daily. The importance of overall organization cannot be overstated. Logs, Diaries, and Sheets are just some of several ways to track and record the maintenance tasks performed in your center. By tracking and monitoring various tasks and activities, you will more closely have your finger on the true pulse of what’s going on in terms of your center’s maintenance operations.
Approximate time: 30 mins.
Measuring Bowling Maintenance Metrics
To Identify the tangible baselines and benchmarks of various aspects of maintenance. By defining the key measurement values of the tracking reports for accountability and understanding the critical metric of frames per stop.
Approximate time: 30 mins.
Creating Mission, Vision, & Values for Leaders
Once a process reserved for larger companies, today ANYONE that leads a group of any size needs to understand what company culture is and how it impacts every aspect of the group you lead. Learn the importance of and how to develop the Mission, Vision, and Values for your team.
Approximate time: 30 mins.
Customer Service-Developing Service Standards for Leaders
Everyone knows what great customer service looks like, we know it when we see it, but how do you define it? Most organizations that stumble with customer service have not been able to define what acceptable customer service looks like for their business. This course not only helps you define the new customer service but guides you in how to turn that definition into standards.
Approximate time: 30 mins.
Customer Service-Executing Service Standards for Leaders
You have developed your Service Standards for your business and defined what the guest experience will look like. Now it is time to teach them and bring them to life with the team. This course will share some different training styles for your consideration and discuss how to engage new as well as existing team members to execute your Service Standards day in and day out.
Approximate time: 30 mins.
Customer Service-Measuring Service Standards for Leaders
In business, what gets measured gets managed! Now that you have developed and trained your team members to your service standards, how do you know they are being followed? No news is good news is NOT the strategy of choice. This course will discuss how to measure the guest experience as well as understanding why recognizing team members for delivering great guest service matters.
Approximate time: 30 mins.
Food Safety and Sanitation Training (For Leaders)
Food safety and sanitation is a critical part of the guest experience and necessary to keep guests from becoming ill or worse, by consuming contaminated food. As a leader responsible for a foodservice operation, it is imperative that your front line team members receive complete training on the causes of foodborne illness from a certified trainer. The contents are supplemental to and are not a replacement for a qualified supervisor becoming certified in a recognized food safety course which may be required by the local health department.
Approximate time: 30 mins.
Food Service Cost Metrics
Food Service holds as much potential as it does complexity. Knowing and understanding the fundamental cost of goods metrics and applying this knowledge in an actionable way will help you achieve higher guest satisfaction and profits. This course provides an understanding and working knowledge of Menu Item Cost, Cost of Goods Percentage, Potential Cost of Goods (for the entire menu), Actual Cost of Goods Sold and Actual Cost of Goods Sold Percentage.
Approximate time: 30 mins.
Developing Standardized Recipes
What are standardized recipes and why are they necessary to your food and beverage operation? You will learn that by instituting standard recipes, you can ensure the consistency and quality of your menu items at a predictable cost so you can better manage your operation's bottom line.
Approximate time: 18 mins.
Portion Control (for Managers)
What are standardized recipes and why are they necessary to your food and beverage operation? You will learn that by instituting standard recipes, you can ensure the consistency and quality of your menu items at a predictable cost so you can better manage your operation's bottom line.
Approximate time: 30 mins.
Purchasing, Receiving and Storage (for Foodservice Leaders)
From the time it’s ordered until it reaches your guest, the food you serve follows steps called, “The Flow of Food”. Just how many steps there are will depend on your style of foodservice and your menu offerings. So, while there may be anywhere from 2 – 6 steps until your guest gets to enjoy your menu, it’s safe to say the first 3 steps, Purchasing, Receiving and Storage are constant. This course will provide insight and best practices to each of these critical functions to assist the operation in running an efficient, profitable, and safe foodservice operation.
Approximate time: 45 mins.
Food Inventory Management
Controlling and monitoring inventory is a constant challenge for foodservice. Ordering too much product can result in waste, spoilage, theft, and tie up cash on your storage shelves. Under-order and you risk losing sales and having unhappy guests. Learn how an effective inventory management system can be the difference between losing money and making a profit.
Approximate time: 30 mins.
Strategic Pricing for Foodservice Operations
Are your menu prices optimal? If the answer is “I don’t know” or “No”, you need to set out and strategically review your pricing. In this course we will review what various strategies to pricing should be considered in order to maximize food sales and profitability.
Approximate time: 30 mins.
Calculating Prime Cost for Food and Beverage
Prime cost is one of the most important KPI’s or Key Performance Indicators for your food & beverage operation. Knowing and analyzing your prime cost is a financial tool and guidepost to help you manage the operations pricing structure, labor model, and budgeted spending to ensure you meet your profit margin goals.
Approximate time: 30 mins.
Menu Engineering Part 1 – Analytics to a profitable menu
What are your menu sales telling you? Understanding your menu thru metrics as presented by the Menu Engineering Model is crucial to running profitable food service. This course will show you how to compile and analyze your data, segment your menu items using profitability and popularity of each item and then offer strategies for improving your food service and overall facility bottom line.
Approximate time: 30 mins.
Menu Engineering Part 2 – Designing a profitable menu
Now that you have completed part one of Menu Engineering, analyzed your menu and determined Stars, Plow Horses, Puzzles and Dogs, it’s time to design your menu and highlight your high margin items. Menu Engineering Part 2 provides an overview of best practices in both menu board and printed menu design and layout to help you improve efficiencies in front and back of house operations, improve the guest ordering experience and increase your foodservice bottom line.
Approximate time: 20 mins.
Increasing Guest Frequency - Bowling / Management
Regardless if your business model is traditional with a high percentage of league bowling or a Bowling Entertainment Center with predominantly casual bowling, getting guests to come back more often will increase your profitability. This course gives you the service standards to teach ALL your team members to “ASK” your guests to bowl more often. In addition to the “how to”, students are provided the resource materials to have guests bowling more often immediately.
Approximate time: 30 mins.
Demographics - Know Your Market
While you may know a lot about your current guests, do you really know the demographics of your market? It is more important than ever to understand the demographic makeup of the market your business is located in including age, race, gender, and income. This course will walk you through all of that and why it matters in your marketing planning and execution.
Approximate time: 30 mins.
Elements for Effective Marketing Campaigns
Is there really a difference between Marketing, Advertising, and Sales? Don’t they all really mean the same thing? While these terms might feel like they are interchangeable, the fact is they are vastly different. Understanding what each of them mean and where they fit in your business building efforts is critical. This course will not only help you define each of them but show you the 7 Step Process to building your centers future marketing campaigns.
Approximate time: 30 mins.
Marketing Return on Investment
It has been said in marketing circles that half of all marketing works! The challenge is you just do not know which half! This course will help you budget, track and analyze your marketing spend so you know your return on investment.
Approximate time: 30 mins.
Strategies for Developing an Annual Marketing Plan
What does Culture have to do with it? It is said “Luck is what happens when preparation meets opportunity.” Are you prepared to create your own luck by preparing for the next opportunity? Starting with the big picture in mind, this course provides strategies to identify growth opportunities and implement an annual sales and promotions plan.
Approximate time: 30 mins.
Outside Sales for Non-Salespeople
Operating a bowling center or bowling-based entertainment center is more challenging than ever. Not only are you responsible for the day-to-day operations, you now are responsible for getting outside the four walls and generating business. This course will share with you the steps to grow your revenue without the need to be a great salesperson.
Approximate time: 30 mins.
Revenue Management
Based on the book Revenue Management Hard-Core Tactics for Marketing Domination by Robert Cross, this course will help you understand what revenue management is and how to use it in your facility. Increasing volume is only ½ the equation, understanding how to maximize revenue is equally important.
Approximate time: 30 mins.
Foundation for Digital Marketing Success
Understanding how websites, SEO and databases fit into the digital marketing ecosystem and the importance of having knowledge if you are working with a third-party, doing it yourself or a combination of both.
Approximate time: 25 mins.
Digital Marketing—Facebook
Students will continue to understand the digital marketing ecosystem and how social media fits into the overall digital marketing for the center and why Facebook is where they should begin.
Approximate time: 30 mins.
Digital Marketing—Email
Turns out the rumors on the death of email as a successful marketing tool have been greatly over exaggerated! Email marketing IS a powerful tool and should be part of your overall digital marketing efforts. Bowling University will share the Top 12 Email Best Practices to help grow your revenue.
Approximate time: 30 mins.
Digital Marketing – SMS (Text Messaging)
While there is growing research that suggests as a society, we are becoming addicted to our smart phones, savvy small business operators are leveraging that medium to connect and grow revenue through SMS Marketing. This course will not only introduce you to SMS Marketing but discuss best practices, marketing ideas, and mistakes to avoid.
Approximate time: 30 mins.
SMART Goal Setting– Why Goals Matter
In today's hyper fast paced business environment, everyone is busy. However, being busy is NOT the same as being productive. The best leaders understand that setting goals for themselves and their team is critical for your personal success and the success of the organization. SMART Goal Setting is the start of turning activity into action!
Approximate time: 20 mins.
Staffing - Talent Acquisition Recruiting
This is the first of three Talent Acquisition courses. One of the greatest challenges facing ALL businesses today, and especially small businesses, is the area of staffing.
Where has all the good help gone? Doesn’t anyone want to work anymore? This course will help you rethink the way you look at recruiting and learn where and how to become the employer of choice in your community.
Approximate time: 25 mins.
Staffing - Talent Acquisition Interviewing & Selection
The second of three Talent Acquisition courses.
Interviewing is a learned skill and one that many leaders struggle with. Understanding the different types of interviews and which one is best for you and your center is critical. Should you be conducting…. Single Interviews, Behavioral Interviews, Peer Review Interviews, Group Interviews, Multiple Interviews This course will teach you about each of the different interview options and help you determine which one is best for you.
Approximate time: 30 mins.
Staffing - Talent Acquisition Onboarding
The third and final of three Talent Acquisition courses.
You have made the offer and they accepted, now what? The final step in Talent Acquisition is to properly onboard your new team member and set them up for success and not failure. Learn why team members are currently leaving your center and what you can do to improve retention.
Approximate time: 30 mins.